We're 100% committed to making you happy. Each product is hand checked by a member of Team CUSTOFUN before dispatching to ensure you get the best! While we make every effort to ensure your order arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) delivered, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
Customized products are your unique creative expressions. Returns on customized item(s) for reasons other than CUSTOFUN error will be subject to a 50% processing fee on the refund amount (after adjustment of discount/shipping, if required). Express shipping fee is non-refundable.
Please kindly email us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable).
To request further instructions on how to return your order, please email us at firstname.lastname@example.org. Returns without prior communication with us will not be accepted.
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Still not getting your answers? Email us anytime at email@example.com. You can even contact us on Instagram or on Facebook.