You will then be directed to our Cart page where you can review your personalized item(s) and proceed to Enter Shipping Address to process your order.
We require 1 to 3 business days on average to fulfill your order before dispatching it from our Hong Kong fulfillment center.
For US orders: 7-12 business days
For non-US orders: 7-25 business days
Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
For the majority countries in the world, Express shipping will deliver the package to you within 3-5 business days from the date of shipment. There are occasions that the delivery may take a bit longer.
For express shipping, free for orders over $150, otherwise the shipping fee may varies by destination and the size of your order. Shipping fees and the service provider will be shown upon checkout.
Click on "Track My Order" on the bottom of our website and enter your order number or email address. In some instances, carrier's tracking information may only be available in 2-4 business days after the order is dispatched.
Shipping fee is non-refundable.
Please kindly email us with the reason of return, within 30 days from receiving your order (according to the delivery date on the tracking record, if applicable). To request further instructions on how to return your order, please email us at email@example.com. Returns without prior communication with us will not be accepted. Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.